Blog

Faq

Find Answers

Find quick answers to common inquiries about our services, policies, and more. For additional support, feel free to contact our customer service team.

Telephone

Office: +254 711 333 530
Alice: +254 722 170 986
Sailas: +254 722 356 952
Mercy: +254 712 707 369
Sammy: +254 746 602 550

Payment

Our tour packages typically include accommodation, meals, guided tours, and transportation during the tour. However, each package may vary, so we recommend checking the specific details of the package you’re interested in. If you need more customization or have special requirements, feel free to contact us!
Booking a tour with us is simple! Browse our available packages, select your desired itinerary, and click on the “Book Now” button. You’ll be guided through the booking process. For any assistance, our customer support team is here to help.
Our cancellation policy varies depending on the specific tour package and the timing of the cancellation. We recommend reviewing the cancellation terms listed in each package. If you need more information or wish to cancel a booking, please get in touch with our support team.
Absolutely! We offer customizable tour packages to suit your preferences. Whether you want to adjust the itinerary, accommodation, or activities, our team will work with you to create the perfect travel experience. Contact us to start planning your custom adventure.

Reservation

You can easily make a reservation through our website by selecting your preferred tour package and clicking the “Book Now” button. You will be guided through a simple booking process, including choosing your travel dates, providing your details, and making a payment. For any assistance, our customer service team is here to help.
Yes, you can modify or cancel your reservation depending on the terms of your booking. We understand that plans can change, so we offer flexible options. Please refer to our cancellation and modification policy for specific details, or contact our support team for further assistance.
Yes, a deposit is typically required to secure your reservation. The deposit amount and payment terms vary depending on the tour package. You will find the specific deposit details during the booking process. Full payment is usually required before your departure date.
We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments. Our secure payment gateway ensures that your transactions are safe and hassle-free. Please select your preferred payment method during the booking process.

Weather

The weather varies depending on the destination and the time of year. We recommend checking the weather forecast for your travel dates before your trip. For specific destinations, we provide a general climate guide on our website to help you prepare for the conditions you may encounter.
Packing depends on the destination’s climate. For hot and sunny weather, pack light, breathable clothing, sunscreen, and a hat. For cooler or rainy conditions, bring layers, a waterproof jacket, and appropriate footwear. Our destination guides include packing tips to help you prepare for your journey.
We prioritize your safety and comfort. If severe weather affects your itinerary, we will make necessary adjustments, such as rescheduling activities or providing alternative options. Our team monitors weather conditions and will keep you informed of any changes.
Our refund policy regarding weather-related cancellations depends on the severity of the conditions and the specific terms of your booking. We strive to offer flexible options, such as rescheduling or providing credits for future trips. Please review our cancellation policy or contact us for detailed information.

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Siali Miles Safaris, based in Eldoret, Kenya, specializes in offering personalized safari experiences, car hire, and travel services across East Africa. With over a decade of experience, they provide top-notch wildlife safaris, beach holidays, and adventure tours, ensuring safety, comfort, and memorable journeys for all their clients.

Address

Great Rift Motors, Pioneer Eldoret, KE 30100

Phone

Email