1. Introduction
At Siali Miles Safaris, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and book our services.
2. Information We Collect
- Personal Information: When you make a booking or inquiry, we may collect personal information such as your name, email address, phone number, billing address, and payment details.
- Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and browsing behavior on our website.
3. How We Use Your Information
- To Process Bookings: We use your personal information to process and confirm your bookings, manage payments, and communicate with you regarding your travel plans.
- Customer Service: Your information helps us provide you with better customer service, including responding to inquiries and addressing any issues or concerns.
- Marketing: With your consent, we may use your contact information to send you promotional offers, newsletters, and other marketing communications. You can opt out at any time.
- Website Improvement: We may use non-personal information to improve our website’s functionality, content, and overall user experience.
4. Sharing Your Information
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, tour operators, and IT service providers. These third parties are required to keep your information confidential and use it only for the purposes we specify.
- Legal Obligations: We may disclose your information if required to do so by law or if we believe it is necessary to protect our rights, comply with legal obligations, or prevent fraud.
5. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your browsing experience, track visitor behavior, and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features on our website.
6. Data Security
- We take data security seriously and implement various measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet is completely secure.
7. Your Rights
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.
8. Third-Party Links
- Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
9. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@sialimiles.com
- Phone: +254 790 095 255